Shipping policy
Shipping Policy
At AHFAP, all products are made to order and fulfilled in the United States. This means each item is printed or produced after your order is placed in order to maintain quality and reduce waste.
Order Processing Time
Please allow 3–7 business days for order processing and production before your order ships. During high-volume periods such as holidays, promotions, or new product launches, processing times may be slightly longer.
Shipping Time — United States
After production is complete, most U.S. orders arrive within 3–8 business days. In most cases, total delivery time is approximately 6–15 business days, including production and transit time. Delivery times are estimates and are not guaranteed.
International Shipping
We currently offer international shipping to select countries. International delivery times vary by destination and may take 7–21 business days after production is completed. Customs delays may extend delivery times beyond our estimate.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, shipping method, and items in your order. Any free shipping promotion will be clearly shown at checkout when applicable.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.
Made-to-Order Items
Because our products are made to order, processing time is separate from shipping time. Please review all product details, sizing information, and shipping estimates carefully before placing your order.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order. If an incorrect or incomplete address is provided and the order has already entered production or shipped, we may not be able to make changes. AHFAP is not responsible for orders delivered to the address provided at checkout if that address was entered incorrectly by the customer.
Lost, Delayed, or Stolen Packages
AHFAP is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control. If your package is significantly delayed, marked as delivered but not received, or appears lost in transit, please contact us and we will do our best to assist you in working with the shipping carrier.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and provide a resolution if applicable.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and other local fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total unless otherwise stated at checkout.
Order Delays
While we work hard to meet all estimated delivery windows, delays can happen due to carrier issues, seasonal demand, supply interruptions, or address verification problems. We appreciate your patience and understanding in such cases.
Contact
If you have any questions about your order or shipping, please contact us through our Contact page and include your order number for faster assistance.